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Mentors 
Mentors should be your first contact. If you do not know who your mentor is ask the bot, “Who is my mentor?” 
 
FAQ’s 
  
BYU-Pathway Guide Bot
This is a resource that can help you find your question quickly.  
 
Mentors
If you need additional support, please fill out this ticket for one of our mentors 
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Bot Team: Is this an issue you have contacted us about previously?
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  • No – continue to create a ticket 
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Official Pathway information and announcements are sent to the default email addresses associated with your profile. 
 
You do not receive a school email (ex: @byui.edu) while you are in the program. 
 
Some communications are sent out via text message. 
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Student responds with “Thank you” 
Happy to help! 
 
Student wants to Share their Story 
If you would like to share your PathwayConnect story online, you can send your submission for review to the Communications Team at: communications-pw@byupathway.org  
Not all submissions will be published. You will be contacted if your submission is chosen for publication. 
1/12/24