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You will sometimes have issues while trying to make a payment and have used many cards. You should make sure they follow the checklist below:
  • Use Firefox or Chrome/clear cache and cookies (See How to Clear Cache and Cookies)
  • Disable/remove pop-up blockers 
  • The card is activated / not expired
  • Credit/Debit card number is correct / security code is correct (3 digit verification number on the back of card)
  • Please compare the number you entered with the number on your card. Also, make sure that you have not entered any spaces or dashes
  • Make sure you use one of the following cards: Discover, MasterCard, VISA
  • Have sufficient funds in your bank account
  • Call the customer service number on the back of the card which will get you in contact with your bank
  • Check if there are any holds on their bank account restricting international payments (international students)
  • Keep in mind that multiple attempts of payment may result in the bank flagging / denying the transaction
  • Contact the bank and let them know that your transaction has been declined several times
 
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In some situations, you may have an outstanding balance of less than $1. When this occurs, you are not able to pay for this balance and you may not be able to register for your next term of classes. 
 
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In some situations, you may experience errors while making payments that prevent you from enrolling in the next term. Please fill out the following ticket to for your Mentor
1/15/24
Keywords: Student Finances, Finance Tab Error, Payment Errors, Payment issues, PathwayConnect