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Information
System errors occur when a system is not functioning in the way it was designed and the issue cannot be resolved through basic troubleshooting methods. This includes any system that you may use in connection with BYU-Pathway Worldwide. 
 
Examples of issues may include but are not limited to:
  • Pages not loading, even with a good internet connection
  • Pages not advancing to the next page
  • Certain information or elements not loading on a page
  • Error messages preventing you from performing an action and do not offer a next step for you
  • A system not registering an action successfully completed by you
Information
You should use these basic troubleshooting solutions in order to fix an issue:
  • Switch to a different recommended browser. Recommended browsers are, in best order: 
    • Google Chrome
    • Microsoft Edge - updated version
    • Mozilla Firefox
    • (Note: Internet Explorer and Apple's Safari are not recommended browsers.) 
  • Clear all cache and cookies. (See this tutorial: How to Clear Cache and Cookies)
  • Use an incognito/private window
  • Make sure that the computer is currently up to date
  • Remove/disable pop-up blockers
  • Use a laptop or desktop computer. (Tablets, iPads, and cell phones often don't have the necessary plug-ins or system requirements to properly access certain content)
  • Make sure that any internet filters you have on your browsers are disabled
  • Restart the device
  • Make sure that all websites and links that are being used are up-to-date
If you have followed the basic troubleshooting steps listed above and you are still encountering an error, please refer to this tutorial:
 
If the issue persists please fill out this ticket, and someone will be in contact with you soon
Information
If you can log into Canvas but you are experiencing issues that can’t be resolved with basic troubleshooting, you can try using the “Course Help” for Canvas assistance. Course Help will open a menu that includes an option for “I-Learn Help Request.”

For additional information, refer to this tutorial: Course Support in Canvas
1/12/2024
Keywords: Technology Support, Error, Troubleshooting