Views:
Article Overview
 
 

 

(Brigham Young University Pathway Worldwide Online) BYU-Idaho Information
You can access your courses by going to https://www.byupathway.edu/ in your student portal and selecting the "GO TO CLASS" button. 
 
If you are having trouble accessing your courses through your student portal then you will need to follow this tutorial for additional help: BYU - Idaho Online Degree Login Guide 
 
Access to courses usually opens the Saturday before classes begin, however, you should have access by the first day of class.
For Duo Login Issues: Use these tutorials:
Have the student go to this link: https://td.byui.edu/TDClient/79/ITHelpCenter/Home/ 
 
Click on the Chatbot in the bottom right corner
 
Type "Live Agent" into the chat bar instead of talking to the bot. 
PWOL Ensign Information
  • You can access your courses by going to your student portal and selecting the "GO TO CLASS" button. You will first need to use your Ensign College email. You then will be asked to continue by using your church login.
  • Access to courses usually opens the Saturday before classes begin, however, all students should have access by the first day of class.
(Brigham Young University Pathway Worldwide Online) BYU-Idaho Information
You can use these links to find tutorials on Canvas and course navigation: Canvas Student Orientation and Canvas Student Guide
 
For specific information, see the appropriate tutorial from the list below (ctrl + click to open):
PWOL Ensign Information
You can use these links to find tutorials on Canvas and course navigation: Canvas Student Orientation and Canvas Student Guide
 
For specific information, see the appropriate tutorial from the list below (ctrl + click to open):
(Brigham Young University Pathway Worldwide Online) BYU-Idaho Information
You are able to submit and receive feedback from your instructors for each specific assignment. You can find a tutorial here: Assignment Submissions 

You can use this tutorial for information on how your assignments work: Assignments Overview 
  
If you need an assignment reopened, you should contact your instructor and explain the situation with the understanding that the instructor may or may not reopen the assignment. Any questions regarding assignments (access, broken link, due dates, grading) should be directed to the instructor.
PWOL Ensign Information
You are able to submit and receive feedback from your instructors for each specific assignment. You can find a tutorial here: Assignment Submissions 

You can use this tutorial for information on how your assignments work: Assignments Overview 
  
If you need an assignment reopened, you should contact your instructor and explain the situation with the understanding that the instructor may or may not reopen the assignment. Any questions regarding assignments (access, broken link, due dates, grading) should be directed to the instructor.
(Brigham Young University Pathway Worldwide Online) BYU-Idaho Information
Some Canvas or login issues can be solved by doing one of the following:
  • Switching web browsers (Firefox or Chrome are the recommended browsers)
  • Clearing cookies and history. See this tutorial for instructions: Clear Cache & Cookies
  • Remove/Disable pop-up blockers
  • Accessing Canvas by going directly to Accessing Canvas
  • Use a laptop or desktop computer. Tablets, Chromebooks, and iPads often don't have the plug-ins or system requirements to run all the functions that I-Learn courses need
  • Make sure that any internet filters on the student's home are turned off for Canvas so that the student can download assignments
  • The student should contact instructor to see if he/she limited access to assignments or have not posted them yet or is having issues with the textbook
  • If the student is still having issues, contact Course Support for technical help
  • Make sure they are logged in to byupathway.org or path.byupathway.org (many people try logging in through byui.edu)
PathwayConnect Online Student Ensign Information
The flow for Ensign Canvas issues is as follows:
  1. You should interact with the bot or support
  2. You will be referred to the ensign helpdesk email link: helpdesk@ensign.edu 
  3. Ensign LMS group will resolve the Canvas issue for you and email you when it is resolved
* If you cannot access Canvas due to technical errors, please view this link: Canvas Access
 
403 ERROR:
If you are receiving a 403 error when trying to access your classes, please contact the Flobal Service Department (GSD) 
 -When you contact the GSD, use the phrase "Ensign 403 error" right away, to help the GSD identify and route the issue accordingly.
 
Helpful Information for 403 Errors:
A.) KB0061992: Students should provide this code to help the GSD agent find the exact reference of how to help them.
B.) You will need to be prepared with the following information that the GSD will need to collect:
  1. The MRN (Membership Record Number), or church log-in information if you do not have a MRN
  2. Ensign email address  
  3. Answers to security questions (What is your mother's maiden name, etc.) 
C.) The GSD has asked that you please try logging into your church account before contacting them. If you can successfully log into your church account, you should let the GSD know this information when you connect with them.
NOTE: Please know that this step won’t resolve the 403 error, but it will help the GSD quickly identify that the error is a linking issue and not something else and that will help save time.
 
For domestic students, there is a different number 
 
For International students, or if the number above does not work, please use this Global Services Department (churchofjesuschrist.org) link to identify which toll-free number should be provided based on your location (you must log in to your church account).
 
It is always recommended that you CALL the GSD if possible. However, if you cannot call, you may email the GSD at the following: globalservices@churchofjesuschrist.org
 
Alternatively, the following email may also be used: churchaccountsupport@churchofjesuschrist.org
11/13/23

 

Keywords: Canvas, Duo Authentication, Accessing Courses, Navigation, 403 Error, GSD, Global Service Department, Bypass Code,